Privacy Policy

1. Information we collect

• Account details such as name, email, phone number, and profile information.
• Service request details, including category, location, and preferences.
• Communications between customers and professionals on the platform.
• Payment and transaction data if a platform payment option is used.
• Device and usage data such as IP address, browser type, and log activity.

2. How we use information

• To connect customers with professionals and fulfill service requests.
• To verify profiles, prevent fraud, and improve trust and safety.
• To provide customer support and respond to inquiries.
• To improve product features, performance, and user experience.
• To send service updates, confirmations, and important notices.

3. Sharing of information

• With professionals or customers to enable booking and communication.
• With trusted service providers who help us operate the platform.
• When required to comply with legal obligations or protect users.
• In connection with a merger, acquisition, or business transfer.

4. Data retention

We retain information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We use appropriate technical and organizational measures to protect data. However, no system is completely secure.

6. Your choices and rights

• Access, update, or delete your account information.
• Opt out of non-essential communications.
• Request information about how your data is used.

7. Cookies

We use cookies and similar technologies to personalize content and analyze traffic. You can manage cookie preferences in your browser settings.

8. Children’s privacy

Probuz is not intended for children under 13. We do not knowingly collect data from children.

9. Changes to this policy

We may update this policy from time to time. We will post the latest version on this page.

10. Contact us

For privacy questions, contact us at support@probuz.in.